Thursday, 09 October 2025
09:15 - 13:00
(
3 hours 45 mins )
Online
Workplace conflict is inevitable - but long-winded processes and formal grievances aren’t the only answer. If you’ve ever struggled with how to address poor performance, difficult behaviour or rising tensions in your team, this course is for you. Scott Alexander of Scott Alexander Mediation Plus, facilitates this two-part online workshop designed for HR, managers, and team leads. This isn’t a sit and learn workshop. It’s practical, interactive, and packed with real-world insights. Between sessions, you’ll also complete a practical AI-assisted ‘homework’ task that will help you rehearse tricky conversations in a safe, supported way.
In part one, participants will focus on models, great questions to ask in 1-2-1 meetings, and simple-to-embed techniques that will allow you to take control of challenging conversations – such as poor performance issues, attitudinal matters, and conflict at work.
In part two, participants will use different questions, tools and exercises that will reduce the need to resolve problems – you will focus more on ways to help build positive working relationships, that allow you to really hear employees (and help them hear you), and how you can become an even better boss and create more value and increase employee and team performance.
You will leave with loads of practical tools, graphics, techniques and other resources that will enable you to have great conversations (that you and employees will actually look forward to having) back in your workplace. You’ll also learn how to shift from being a “problem fixer” to a conversation leader - someone who builds stronger, more resilient relationships.
Designed for busy HR teams and managers who need to act fast and effectively. You’ll gain immediately usable skills for handling tension and rebuilding rapport, not just theory. Plus, you’ll explore how AI can support - not replace - your judgement, helping you structure difficult conversations and save valuable time, all while preserving crucial workplace relationships.
Perfect for HR professionals, team leads, and managers who find themselves thinking, “This could get awkward…” and want practical tools (and a little AI backup) to handle challenging behaviour before it turns into a formal headache.
Ignoring tension doesn’t make it go away - and formal processes aren't always the best first step.
This workshop gives you practical, time-saving tools to handle tricky behaviour and conversations early, confidently, and constructively.
You'll build real skills you can use straight away, from team meetings to those surprise corridor chats - and discover how AI can take the pressure off by helping you plan what to say when it matters most.
Think less stress, fewer grievances, and stronger workplace relationships.
With a career in employment relations and employment law dating back to 1986, Scott has accumulated a wealth of experience in workplace dispute resolution and prevention. In recent years, he has chosen to focus on what he regards as the most effective form of alternative dispute resolution - mediation. Believing strongly in its potential to rebuild broken relationships, Scott views mediation at its best as a transformational, rather than a merely transactional, process.
Scott also offers complementary services that draw on the same interpersonal skill set, including mentoring, coaching, training and facilitation. His overarching goal is to contribute to making the world of work a more supportive and empowering environment for all - boosting confidence, encouraging positive feedback, and helping individuals and organisations thrive.
We use cookies to ensure you get the best experience on our website. Learn more
