Waterfront Hall Belfast is a leading conference and entertainment venue located in the heart of the city, welcoming thousands of visitors each year. With a dedicated team managing everything from event delivery to customer experience, the organisation prides itself on maintaining the highest standards of health, safety, and compliance.

With a diverse workforce ranging from full-time employees to casual staff, Waterfront Hall’s leadership team is committed to equipping staff with the right tools, resources, and training to deliver an exceptional experience for every guest. As operations grew, it became increasingly important to introduce a centralised training platform capable of managing learning across multiple departments efficiently.

“We did have an online platform before, but it was UK-based and wasn’t compliant with Northern Ireland legislation. It was very difficult to get courses that applied here.”

AppLI LMS immediately solved many of Waterfront Hall’s training challenges. The ability to access Northern Ireland-compliant courses, manage different staff groups effectively, and gain full visibility over progress has been transformative.

The flexibility to set up employee profiles, manager-specific training, and custom learning pathways has given the team greater control over training delivery.

“We have more control over this system. We can manage different profiles, separate training for casuals, and release the right courses to the right people. It’s just a lot quicker and slicker.”

The onboarding process was straightforward, with Legal Island’s dedicated support making the transition seamless. In particular, Arnold from the customer support team was praised for his responsiveness and practical guidance:

“Arnold at Legal Island has been fantastic in terms of responding to any of my queries and helping us get to know the system and what it can do.”

This ongoing support has allowed the Waterfront Hall team to focus on rolling out training effectively, confident that expert assistance is always on hand.

Since adopting AppLI LMS, the Waterfront Hall has:

• Streamlined training processes — registering, enrolling, and monitoring staff training is now far simpler and quicker.
• Reduced costs — moving away from individual licences has delivered better value for money.
• Gained access to comprehensive, up-to-date content — including courses covering Northern Ireland legislation, wellbeing, and HR-specific topics.

• Improved staff experience — even employees with limited computer skills find the platform easy to navigate.

“The courses are very comprehensive and easy to use. We have a real range of staff here, including some who rarely use computers, and they’ve had no trouble completing their training.”

Clare also highlighted the value of regularly updated content, such as the recent Fraud Awareness module, which they quickly rolled out to staff:

“There are new courses being added all the time. For example, the new fraud awareness course was really relevant and we were able to roll that out straight away.”