Jacqueline Canning

Position & Organisation: Associate Director Culture and Talent at Andras House Hotels

Number of Employees: 575 employees


Give us an idea about your early life and career: 

I was a student at Limavady Grammar School before attending the University of Ulster – Magee (now Ulster University), where I studied Business Studies with a specialism in Human Resource Management. During my placement year, I worked in the HR department at Northern Ireland Electricity (N.I.E.), and I graduated in 2003. My first post-graduate role in HR was with the Northern Ireland Fire & Rescue Service, followed by a move to the Recruitment Team within the NHS at the Mater Hospital in Belfast. While working there, I undertook my Postgraduate CIPD qualification at Queen’s University Belfast, becoming a graduate member and later a Chartered Member of the CIPD. I then joined Allied Bakeries as an HR Business Partner, where I worked for 12 years. I am now the Associate Director of Culture & Talent at the Andras Hotel Group, where I continue to focus on developing people strategies and organisational culture.

What are the key challenges you face in your role?  

After a tough week, what’s your go-to for recharging and staying grounded? 

I love to read so for me winding down with a great book and a cuppa, or glass (or two) of red, is how I relax. I am very blessed to live on the shore of Strangford Lough so I have some wonderful walks where I can embrace nature and I am grateful for the wonderful views and peace and serenity it provides me. 

What’s the funniest or most unusual thing that’s ever happened in an interview, and what did it teach you? 

At a previous employer, we had two interviews scheduled at the same time – one for an Electrician and one for a Senior Finance Manager. I went to reception, asked the gentleman waiting if he was here for “the interview,” and confidently led him to the room. I launched straight into the Electrician interview, only to notice a very confused look on his face as I asked about wiring regulations and fault-finding. It was only then we realised he was actually there for the Senior Finance Manager role! A rookie error on my part — I didn’t confirm which role he was interviewing for before diving in. Thankfully, he had a great sense of humour about it, and I’m pleased to say he went on to get the Finance Manager job. It became a running joke between us and something we’d often laugh about. Safe to say, I never forgot to check the interviewee’s role again!

What’s the most important piece of advice you’d give to someone aspiring to your role, especially in today’s fast-changing world? 

Imagine HR is a reality TV show—what would the title of your episode be?