What makes a conversation “difficult”? The content of the conversation; the persons involved in the conversation and/or the potential outcome of the conversation can all contribute to the feeling and experience of difficulty.
If difficult conversations are avoided however the impact in terms of “raining feelings” in the workplace, toxic relationships and inefficient teams are immense with many potential negative outcomes to individuals, productivity and the profitability of the organisation.
At our two-day Managing Difficult Conversations workshop, the essential strategies and skills are explored and acquired to equip managers to deal more effectively with these complex communications thereby creating P.E.A.C.E:
Plan and Prepare
The majority of difficult conversations should be carefully considered with an outline plan of what needs to
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