The Covid-19 crisis has presented many challenges; however, it has also presented opportunities. The increase in remote, smart and agile working is impacting the way organisations manage and deliver performance management. The opportunity to re-purpose, re-design and simplify the performance management process is evident and organisations need to move speedily to realise this opportunity. Progressive organisations are reviewing the performance management process within the context of a changed mindset and adoption of a clearer, more outcomes based and simpler performance management approach.

Performance management needs to incorporate remote and business location work models in equal measure. Leaders (and their direct reports) understand the current performance year has been distorted due to the crisis. However, expectation for next year’s performance management